Toggle Nav
My Cart
Search
Advanced Search
Menu
Account

Return and Refund

We have an easy return policy.

About Our Merchandise Return & Refund Policy -- If any item ordered from the DiveGearExpress.com website does not meet your expectations for a diving related application, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable. To return something you just send it back to us; your order number is your return authorization. The purchase price of merchandise returned in unused condition within 60 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after two months, the purchaser will be given a store merchandise discount amount valid up to two years for use on future purchases.

Although not required, we suggest you Contact Us before making a return because in some cases we might be able to resolve your concerns without creating a return.

Return Shipping -- Carefully pack your return for shipment back to us and include a copy of your order or invoice. Please help us by making a brief note of the reason for your return on the order or invoice copy. For high value returns we recommend that you select a carrier that offers package tracking, insure your package for safe return, and declare the full value of the package so that you are completely protected if the shipment is lost or damaged in transit.

DIVE GEAR EXPRESS, LLC
ATTN: RETURNS
4100 N POWERLINE RD STE E1
POMPANO BEACH, FL 33073
USA

Refunds -- The purchase price of merchandise ordered from the DiveGearExpress.com website for a diving related application and returned in unused condition within 60 days of the date of delivery, will be refunded to the original purchaser in the same form as the method of order payment.

Any defective item or incorrect shipment will be replaced at no shipping charge to you, otherwise our actual out-of-pocket shipping costs are not refunded. This also means that If items in an order originally shipped for free are returned and the order value after the return no longer qualifies for free shipping, then the refund amount will be reduced by our shipping costs. If the order is returned by the carrier as undeliverable or refused, then the refund amount will be reduced by both our outbound and return shipping costs.

If we collected sales tax at the time of the purchase, we will refund the tax as appropriate. However, if taxes and duties were paid to a third party such as a local government, re-delivery service, courier service, postal service, or customs house you must contact whomever you paid to request any potential refund of taxes and duties. We are not responsible for refunding any monies paid that we did not ourselves collect at time of purchase.

We will issue a refund as soon as we receive your return. Please note that packages returned as undeliverable or refused are typically handled by the carrier at a very low shipping priority, especially internationally, and our receipt of the package and thus your refund can be significantly delayed. When we are unable to retrieve the package, or the return shipping costs exceed the value of the contents, there is no refund.

Store Merchandise Discount -- For merchandise returned in any condition other than unused or after two months, the original purchaser will be given a store merchandise discount amount valid up to two years for use on future purchases. Merchandise discount may only be applied to store merchandise and can not be used to pay for sales taxes or shipping charges. The amount of the store merchandise discount will be determined by the sole discretion of Dive Gear Express. Merchandise discount is not a credit memo, gift certificate, stored value card, or similar instrument. Merchandise discount is not transferable, has no cash value and cannot be redeemed for cash.

Returns & Refunds Disclaimer - Purchases for use in non-diving applications are not qualified for return or refund. We believe that repeated or excessive returns by a specific customer indicates, for whatever reason, we are unable to meet the ongoing expectations of that customer. In such circumstances we may reject future orders by that customer or only accept specific orders by that customer on the condition of no returns. In some circumstances of non-delivery claims, we may reject future orders for that customer or ship-to address.


About e-Commerce and Your Rights

In consideration for receipt of full payment, the offer of your order is accepted by Dive Gear Express upon our delivery of the ordered products.

Ordinary retail commerce in the US is regulated on the basis of that legal precedent, although electronic commerce is setting some new precedent. In e-commerce some of this may be relatively unfamiliar, especially with consumers new to buying online, so we'll try to explain further in our expanded article "How e‑Commerce Works in the US".

Tek Tip Link

Ordering Guide
Pricing & Payment
Shipping & Delivery
Return & Refund

9 FAQ Returns

Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations for a diving related application, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.

The purchase price of merchandise returned in unused condition within 60 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after two months, the purchaser will be given a store merchandise discount amount valid up to two years for use on future purchases.

For all the details and procedures, visit Return & Refund policy page.

Only a very few items clearly identified in our product description details as non-returnable do not qualify for return with refund or merchandise credit. The types of products we typically describe as non-returnable are oxygen sensors, CO2 absorbent, rebreathers, DPVs, repair parts, and special order items. Also, purchases for use in non-diving applications are not qualified for return or refund.
Oxygen sensors and absorbent are some of the very few items on our website that are NOT returnable, because we can't know with absolute certainty how they were handled once delivered. Additional shipping and handling of the return can also degrade performance. These consumables are critical to safety in diving, and our customers have a reasonable expectation of receiving as factory fresh a product as possible from Dive Gear Express. Your complete satisfaction is our goal, so please consider carefully before purchase.
All of the masks and fins we sell are returnable if they don't fit. Just send it back to us; the order number is your return authorization. For details and return procedure please read Returns & Refunds.

Just send it back to us; the order number is your return authorization. Although not required, we suggest you contact us before making a return because in many cases we can resolve your concerns without creating a return.

For details and procedures please read Returns & Refunds.

It's fast and easy to perform an exchange at Dive Gear Express. Simply return the items you don't want following our return instructions. Then order the new items you want from the website. This order will get started on the way to you immediately. Once your return has been received, it will be processed according to our Return policy.
DIVE GEAR EXPRESS, LLC
ATTN: RETURNS
4100 N POWERLINE RD STE E1
POMPANO BEACH, FL 33073
USA

If you prefer, you may return any merchandise directly to our retail store at the same address above.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. All rechargeable batteries, generic and unbranded products are guaranteed by Dive Gear Express for two years from date of purchase. All services by Dive Gear Express are guaranteed for a period of ninety days. All service kits and repair parts are sold with no guarantees.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use in recreational diving related applications by the original purchaser, and exclude all other uses as well as excluding normal wear, modifications and cosmetic defects. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, merchandise discount, or refund.

Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Although we issue refunds promptly, bank card refund transactions are normally much slower to appear on activity summaries than charge transactions. Refunds issued to a credit card transaction typically post to your account within 3-5 business days. Refunds issued to a pin-less debit card transaction can take 10 business days to reflect on the account balance. These refund time frames vary slightly from one financial institution to another, but can be as long as 30 days for cross border transactions involving currency exchanges. The refund time frame can also be a little longer when a 3rd party payment gateway was used to fund the original transaction.