Chat or e-mail with us using the Messaging Icon that always floats in the lower right hand corner of our website. During business hours we reply to chats immediately and e-mails in a few minutes, otherwise we reply the next business day. Your inquiries will be handled by divers and diving instructors.

You may Contact Us via telephone and we are happy to answer your questions, however for any order related or customer service issues we ask you to send an email to provide us an authenticated audit trail in our management systems. For your security, our staff are also not allowed to take your payment information by telephone.

We do NOT recommend trying to communicate directly with us via social media messaging systems or community discussion boards for the purpose of customer service related questions. They are monitored by our marketing team with less frequency than our customer care team monitors our customer service contact points.

Unfortunately, unless we have explicitly listed an estimated date on the product description page, our best answer is "NOT SOON." If you are willing to postpone your purchase, then our product description page usually includes a link titled "Notify me when this product is in stock." located near the out-of-stock product name. You may click on the link and enter your email address to register to receive an automated email alert when the item becomes available to order for immediate shipment. Also add our divegearexpress.com domain name to your contacts whitelist so the email will not be sidelined as spam. If the product is high demand, once you receive the alert we recommend you act fast to place your order as the item may rapidly sell out.

The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost. Once you reach a minimum order value that depends on the products and destination, most orders have a Super Saver FREE Shipping option.

For all the details visit our Shipping & Delivery page.

Yes, once you reach a minimum order value that depends on the products and destination, most orders have a free shipping option.

For all the details visit our Super Saver FREE Shipping page.

The short answer is YES for most countries. If our checkout process provides carrier rate quote(s) for your country, then we are able to ship to your address and Dive Gear Express guarantees safe arrival of your order, for details see Shipping & Delivery. (However, we are unable to accept payment from or ship to entities with United States Treasury Financial Sanctions.)

For countries that we are unable to ship and guarantee safe arrival, we recommend hiring a third party package forwarding service. For more information see Forwarding Services for International Customers.

Dive Gear Express IS able to ship directly to most countries for which we are unable to guarantee safe arrival, upon receipt of non-refundable order payment by international wire transfer. For further information see Non-guaranteed Shipping.

A precise answer for delivery time ultimately depends on the carrier, service level and delivery address as well as exactly what and when you order. The short answer for most orders: about a week for US addresses and about two weeks for international addresses, with expedited service options available for delivery in one to three days. Once your order ships, you will always receive a tracking number. All the details are available on our Shipping & Delivery page.

However, due to congestion with package carriers, orders may experience Transit Delays (more info).

We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. As much as we would like to have additional discounts for divemasters, instructors, first responders, military personnel, and groups, our prices are already as low as possible.

You also never have to "call for best price." In a few cases, where dive equipment manufacturers prevent us from showing you our price in the U.S. below their specified fixed minimum amount (known as a Minimum Advertised Price or MAP), you may see a lower "in-store" price in our shopping cart if you first Register and/or Sign In to your DGX customer account on our website.

Once you Sign In to your free DGX customer account, our prices are the same good value whether you shop online, our physical location, or call us. You may order with confidence that you haven't missed any discounts, coupons or promo codes.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. All rechargeable batteries, generic and unbranded products are guaranteed by Dive Gear Express for two years from date of purchase. All services by Dive Gear Express are guaranteed for a period of ninety days. All service kits and repair parts are sold with no guarantees.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use in recreational diving related applications by the original purchaser, and exclude all other uses as well as excluding normal wear, modifications and cosmetic defects. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, merchandise discount, or refund.

Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations for a diving related application, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.

The purchase price of merchandise returned in unused condition within 60 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after two months, the purchaser will be given a store merchandise discount amount valid up to two years for use on future purchases.

For all the details and procedures, visit Return & Refund policy page.

Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However, from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service. Using oxygen for diving requires you to make an informed decision to accept for yourself the risks of handing the oxygen. To help form your opinion about the answer read our article About Oxygen Disclaimers.

Yes, you may visit to shop in-store at our location in Florida, USA. See our Directions page for details about visiting our Pompano Beach store. In addition to in-store purchase or pickup, we also offer contact-less curbside delivery of pre-paid on-line orders to your car, see Curbside Pickup page for details.

Apeks^®, Dive Rite^®, Mares XR^™,OMS^®, and Poseidon^™ are our primary "full line" scuba diving product brands. Our DGX Gears^™ house brand represents time tested premium quality products at the right price that are really in stock and ship today with customer service from Dive Gear Express that you can rely upon. You can see all our brands summarized on our Featured Brands page.

Yes, we are an authorized dealer for everything we sell, and all products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty.

Today, almost all SCUBA products are an amalgamation of materials and labor from places all around the world. The potentially misleading "Made in ..." statements often only indicate the country of final assembly or sometimes just where it was packaged. For a retail merchant like Dive Gear Express, it's essentially impossible to have a complete understanding of where most of our goods were actually made. The short answer is that many but not all of our generic and DGX Gears branded SCUBA products are imported from Asia, typically Taiwan. Even that answer is dynamic as recent geo-political concerns and supply chain logistics issues have been causing changes in our selection of vendors and their upstream suppliers.

The longer answer is that, as a result of globalized supply chains and industrial clustering, very little diving equipment is entirely made in the United States. Consider something as ordinary as a rubber regulator hose: The raw hose stock itself is manufactured in Ohio with "Made in the USA" proudly imprinted along the length of the hose, but the rubber jacket on the hose came from the Southeast-Asia region and the thermoplastic liner came from the Asia-Pacific region. The chromed brass fittings and oxygen compatible O-rings were manufactured in mainland China. The coil of raw hose was exported to Taiwan, where it was cut to length and the fittings were swaged on and then the finished hose exported to Italy. The hose was then assembled with a SCUBA regulator containing a variety of parts from all over Europe, where the product also received quality control testing and packaging. The finished regulator package is finally exported to a California warehouse to later be sold on to divers under the famous brand of a publicly owned US headquartered multi-national outdoor products company. Yet, holding the regulator in your hand all you might see is a brand logo on the stages and "Made in the USA" on the hose.

Regardless, part of the Dive Gear Express mission is to provide premium quality scuba diving equipment with favorable prices and we are constantly adjusting our global supply chain to deliver on that mission.

As of 2024, we have decided to no longer also offer most of our products on the Amazon.com website in order to offer our customers the best possible service.

Products and packages ordered directly from our website have a much wider selection of configuration, shipping and customer service options. Our detailed product descriptions and photography are much more accurate representations of what you will receive. In addition to the usual bank card payment choices, Unlike the Amazon.com website our website also accepts PayPal, Apple Pay, and Google Pay as well as Venmo and Zelle. Dive Gear Express does not "drop ship" orders via third parties, all orders are shipped directly from our Florida warehouse. Orders shipped outside Florida are not assessed state sales tax. During business hours we answer telephone calls or reply to chats immediately and e-mails in a few minutes, otherwise we reply promptly the next business day. We are proud of the five-star customer service rating awarded by Google Reviews to our website.

Sales and customer service are staffed weekdays Monday through Friday from 9:00 AM to 4:30 PM Eastern Time. We are always closed on Saturday and Sunday. Outside regular business hours, you can expect a prompt reply as soon as possible on our next business day.

Dive Gear Express is closed on major U.S. holidays that fall on weekdays when our domestic carriers (USPS and UPS) are not operating or operating on limited services, effective 2024 those days are: New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We also close in the early afternoon on Christmas Eve and New Year's Eve when they fall on weekdays.

We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. Because our prices are always as low as possible, we are unable to have "holiday sale" discounts. Of course our suppliers may offer limited time promotions around the holidays and we always pass those promotions along to our customers. Special purchase and clearance inventory can be found year-round in our Bargain Annex.

In a few cases, where dive equipment manufacturers prevent us from showing you our price in the U.S. below their specified fixed minimum amount (known as a Minimum Advertised Price or MAP), you may see a lower "in-store" price in our shopping cart if you first Register and/or Sign In to your DGX customer account on our website.

Once you Sign In to your free DGX customer account, our prices are the same good value whether you shop online, our physical location, or call us. You may order with confidence that you haven't missed any discounts, coupons or promo codes.

Yes, we are a highly specialized local dive shop as well as an e-commerce retailer. In-store or online, your orders at Dive Gear Express are professionally and efficiently fulfilled by our five-star quality customer service team who specializes in serving the experienced sport and technical diver... along with those who want to become one. Who we are online is strongly influenced by the unique nature of our local Southeast Florida dive shop.

Our Southeast Florida location offers some of the best and most varied warm water diving in North America. We are just a few minutes boat ride from the only barrier reef in the continental US with over 100 shipwreck dive sites and only a few hours drive from some of the best cave diving in the world. For more information on our local diving in Broward and Palm Beach counties, please visit our Southeast Florida Diving Logistics page.

Dive Gear Express has a five star rating from verified customers based on our Google Customer Reviews collected directly by Google and available on their website. We also gather individual Product Reviews from our customers via a randomized e-mail form sent directly to their inbox shortly after they receive their order and those reviews are available on our website in the specific page of the related product.

To make our product reviews authentic, useful and on-point they are curated. Dive Gear Express does not offer any form of compensation for reviews and does not accept reviews except from our verified buyers of the product being reviewed. We also don't normally publish product reviews that are just about our company ("great seller", "shipped on time", etc), shipping issues such as carrier transit delays, or a brand in general rather than useful information about the specific product to which the review is attached.

We are very dedicated to quality control and our staff read every review. But please don't wait to write a review if you have a problem with any aspect of your order. Contact Us immediately whenever you are not completely satisfied with your purchase and we will always respond promptly to address your concerns.

The information videos on our Dive Gear Express YouTube Channel are as accessible as possible for all domestic and international viewers, including those with limited bandwidth speed or metered data. Each video is focused on important facts for a single topic, omitting extraneous promotional content and excessive detail. The video content alone clearly illustrates most of the information, with visible captions preferred over voice narration. The videos are fast paced to keep them compact, about one to three minutes in length with all playback controls always available during viewing. Lisa, our professional photographer on staff at DGX, is also a technical diver and she produces all our videos in-house in order to provide the most accurate content.

At Dive Gear Express, we do not sell your information to third parties and we adopt newer technologies sooner rather than later in order to follow 'best practice' to help protect the privacy of the information you share with us. That means we have taken measures to assure that no electronic storage, processing, or transmission of sensitive cardholder data occurs on our systems and our staff never have access to your complete primary account number information at any time under any circumstances. We host only on professionally managed secure servers that are co-located in world class data centers.

While no technology can guarantee security of information from cyber attack, we want you to know Dive Gear Express takes our responsibilities for the security of our relationship with you very seriously.