Corporate FAQ
Yes, you may visit to shop in-store at our location in Florida, USA. See our Directions page for details about visiting our Pompano Beach store. In addition to in-store purchase or pickup, we also offer contact-less curbside delivery of pre-paid on-line orders to your car, see Curbside Pickup page for details.
Yes, we are an authorized dealer for everything we sell, and all products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty.
Apeks®, Dive Rite®, Mares XR™,OMS®, and Poseidon™ are our primary "full line" scuba diving product brands. Our DGX Gears™ house brand represents time tested premium quality products at the right price that are really in stock and ship today with customer service from Dive Gear Express that you can rely upon. You can see all our brands summarized on our Featured Brands page.
Today, almost all SCUBA products are an amalgamation of materials and labor from places all around the world. The potentially misleading "Made in ..." statements often only indicate the country of final assembly or sometimes just where it was packaged. For a retail merchant like Dive Gear Express, it's essentially impossible to have a complete understanding of where most of our goods were actually made. The short answer is that many but not all of our generic and DGX Gears branded SCUBA products are imported from Asia, typically Taiwan. Even that answer is dynamic as recent geo-political concerns and supply chain logistics issues have been causing changes in our selection of vendors and their upstream suppliers.
The longer answer is that, as a result of globalized supply chains and industrial clustering, very little diving equipment is entirely made in the United States. Consider something as ordinary as a rubber regulator hose: The raw hose stock itself is manufactured in Ohio with "Made in the USA" proudly imprinted along the length of the hose, but the rubber jacket on the hose came from the Southeast-Asia region and the thermoplastic liner came from the Asia-Pacific region. The chromed brass fittings and oxygen compatible O-rings were manufactured in mainland China. The coil of raw hose was exported to Taiwan, where it was cut to length and the fittings were swaged on and then the finished hose exported to Italy. The hose was then assembled with a SCUBA regulator containing a variety of parts from all over Europe, where the product also received quality control testing and packaging. The finished regulator package is finally exported to a California warehouse to later be sold on to divers under the famous brand of a publicly owned multi-national outdoor products company. Yet, holding the regulator in your hand all you might see is a brand logo on the stages and "Made in the USA" on the hose.
Regardless, part of the Dive Gear Express mission is to provide premium quality scuba diving equipment with favorable prices and we are constantly adjusting our global supply chain to deliver on that mission.
As of 2024, we have decided to no longer also offer most of our products on the Amazon.com website in order to offer our customers the best possible service.
Products and packages ordered directly from our website have a much wider selection of configuration, shipping and customer service options. Our detailed product descriptions and photography are much more accurate representations of what you will receive. In addition to the usual bank card payment choices, Unlike the Amazon.com website our website also accepts PayPal, Apple Pay, and Google Pay as well as Venmo and Zelle. Dive Gear Express does not "drop ship" orders via third parties, all orders are shipped directly from our Florida warehouse. Orders shipped outside Florida are not assessed state sales tax. During business hours we answer telephone calls or reply to chats immediately and e-mails in a few minutes, otherwise we reply promptly the next business day. We are proud of the five-star customer service rating awarded by Google Reviews to our website.
Sales and customer service are staffed weekdays Monday through Friday from 9:00 AM to 4:30 PM Eastern Time. We are always closed on Saturday and Sunday. Outside regular business hours, you can expect a prompt reply as soon as possible on our next business day.
Dive Gear Express is closed on major U.S. holidays that fall on weekdays when our domestic carriers (USPS and UPS) are not operating or operating on limited services, effective 2024 those days are: New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We also close in the early afternoon on Christmas Eve and New Year's Eve when they fall on weekdays.
We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. Because our prices are always as low as possible, we are unable to have "holiday sale" discounts. Of course our suppliers may offer limited time promotions around the holidays and we always pass those promotions along to our customers. Special purchase and clearance inventory can be found year-round in our Bargain Annex.
In a few cases, where dive equipment manufacturers prevent us from showing you our price in the U.S. below their specified fixed minimum amount (known as a Minimum Advertised Price or MAP), you may see a lower "in-store" price in our shopping cart if you first Register and/or Sign In to your DGX customer account on our website.
Once you Sign In to your free DGX customer account, our prices are the same good value whether you shop online, our physical location, or call us. You may order with confidence that you haven't missed any discounts, coupons or promo codes.
Dive Gear Express has a five star rating from verified customers based on our Google Customer Reviews collected directly by Google and available on their website. We also gather individual Product Reviews from our customers via a randomized e-mail form sent directly to their inbox shortly after they receive their order and those reviews are available on our website in the specific page of the related product.
To make our product reviews authentic, useful and on-point they are curated. Dive Gear Express does not offer any form of compensation for reviews and does not accept reviews except from our verified buyers of the product being reviewed. We also don't normally publish product reviews that are just about our company ("great seller", "shipped on time", etc), shipping issues such as carrier transit delays, or a brand in general rather than useful information about the specific product to which the review is attached.
We are very dedicated to quality control and our staff read every review. But please don't wait to write a review if you have a problem with any aspect of your order. Contact Us immediately whenever you are not completely satisfied with your purchase and we will always respond promptly to address your concerns.
The information videos on our Dive Gear Express YouTube Channel are as accessible as possible for all domestic and international viewers, including those with limited bandwidth speed or metered data. Each video is focused on important facts for a single topic, omitting extraneous promotional content and excessive detail. The video content alone clearly illustrates most of the information, with visible captions preferred over voice narration. The videos are fast paced to keep them compact, about one to three minutes in length with all playback controls always available during viewing. Lisa, our professional photographer on staff at DGX, is also a technical diver and she produces all our videos in-house in order to provide the most accurate content.
At Dive Gear Express, we do not sell your information to third parties and we adopt newer technologies sooner rather than later in order to follow 'best practice' to help protect the privacy of the information you share with us. That means we have taken measures to assure that no electronic storage, processing, or transmission of sensitive cardholder data occurs on our systems and our staff never have access to your complete primary account number information at any time under any circumstances. We host only on professionally managed secure servers that are co-located in world class data centers.
While no technology can guarantee security of information from cyber attack, we want you to know Dive Gear Express takes our responsibilities for the security of our relationship with you very seriously.